OfficeSuite Automatic Call Distribution Recognized for Innovation
RYE BROOK, N.Y.—March 7, 2012 – Broadview Networks, a leading provider of hosted voice, data and cloud computing solutions, announced today that TMC, a global, integrated media company, has named OfficeSuite® Automatic Call Distribution (ACD) as a recipient of the 2011 INTERNET TELEPHONY Product of the Year Award.
OfficeSuite® ACD is a fully featured hosted application that is integrated with OfficeSuite®, Broadview’s award-winning cloud-based IP phone solution. OfficeSuite® ACD provides robust call center capabilities for business customers, including advanced call routing, queuing, call recording, out-of-the-box reporting, and dashboard functionality.
OfficeSuite® ACD delivers the advanced call center features of a PBX or standalone ACD without the need to invest capital in onsite equipment or intensive IT support. It is easily managed “in the cloud” and administered without extensive training from anywhere via a web browser. It provides a suite of highly flexible capabilities that enable quick and easy prioritization and distribution of incoming business calls, customized hold treatments and advanced routing options that factor in call agents’ skills, location, experience and other parameters.
“We are honored to receive a 2011 Product of the Year Award from INTERNET TELEPHONY magazine,” said Jeff Blackey, senior vice president of marketing for Broadview Networks. “OfficeSuite is just one of the ways Broadview is making it easier for SMBs to run their businesses. We’ve incorporated powerful enterprise-grade features into our hosted call center and recording solution and made them available to SMBs—without the need for any new investment in equipment or additional IT resources. Whether for three or 300 users, Broadview’s cloud-based ACD is an affordable and easy-to-use solution.”
“I am happy to grant Broadview Networks with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that OfficeSuite® Automatic Call Distribution displays quality and innovation plus provides real solutions in the marketplace,” stated Rich Tehrani, chief executive officer of TMC. “I would like to congratulate the entire team at Broadview Networks for their commitment to advancing IP communication technologies.”
2011 Product of the Year winners are published in INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™.
About INTERNET TELEPHONY magazine www.itmag.com
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information, please visit www.itmag.com.
About TMC www.tmcnet.com
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more.
About Broadview Networks www.broadviewnet.com
Broadview is a network-based business communications provider serving customers nationwide with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed services and a range of professional services. They also provide an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.
Broadview is a control investment of MCG Capital Corporation (NASDAQ: MCGC). Its other large investors include Baker Capital and New Enterprise Associates.