Award Recognizes Innovative eCare Enterprise Customer Self-Service Web Portal
MONARCH BEACH, Calif. and RYE BROOK, N.Y.—September 15, 2010—Broadview Networks, competing for the first time in the InformationWeek 500, today announced that it has been awarded a ranking on this year’s listing of the nation’s most innovative users of business technology.
Broadview Networks was among the 500 top technology innovators, achieving recognition for eCare Enterprise, a customer self-service web portal. ECare Enterprise gives customers real-time access to and control over their communications services, and is earning Broadview high marks in customer satisfaction and winning new business.
The 2010 list was revealed last night at a gala awards ceremony at the exclusive InformationWeek 500 Conference, which took place at the St. Regis Monarch Beach Resort, Dana Point, Calif.
In acknowledging the award, Ken Shulman, chief information officer and chief technology officer of Broadview Networks, said: “We applaud InformationWeek for recognizing Broadview Networks’ continued efforts to make innovative use of information technology—not only to better serve our customers, but also to give them the edge they need to thrive in today’s market. With the eCare Enterprise portal and companion eCareMobile application, Broadview Networks has leveraged its extensive expertise in information systems design and development to deliver an ‘anytime, anywhere’ solution. The results are new revenue from sales and a happier customer base directly attributable to the high value delivered by eCare Enterprise.”
ECare Enterprise’s self-service web portal and mobile application puts a rich and flexible set of real-time features at the fingertips of customers, external agents and wholesale customers. These include access to and control over all accounts and services; the capability for users to track orders; open and track trouble tickets; check the status of their bills and pay bills; forward calls; or change service options on the fly without human interaction. It provides direct and transparent access to all communication services data, back-office systems and networks on a 24/7 basis. Plus, the must-have convenience of direct mobile access using smartphones, mobile SMS and e-mail is built right into eCare Enterprise. From its inception, Broadview Networks listened to its customers, and designed and built the eCare Enterprise self-service web portal from the ground up, letting customers shape the solution.
“For 22 years, the InformationWeek 500 has honored the most innovative users of business technology,” said InformationWeek Editor-in-Chief Rob Preston. “As we start to emerge from the worst recession in decades, the IT focus is now on driving growth—new sources of revenue, new relationships with customers, even new business models. This year’s ranking placed special emphasis on those companies and business technology executives leading that charge.”
InformationWeek identifies and honors the nation's most innovative users of information technology with its annual 500 listing and also tracks the technology, strategies, investments and administrative practices of America’s best-known companies. Top winners have included CME Group, Conway, National Semiconductor, Kimberly-Clark, Hilton Hotels and Unum. The InformationWeek 500 rankings are unique among corporate rankings as they spotlight the power of innovation in information technology, rather than simply identifying the biggest IT spenders.
Additional details on the InformationWeek 500 can be found online at www.informationweek.com.
About Broadview Networks www.broadviewnet.com
Broadview Networks is a network-based business communications provider serving customers nationwide. Broadview provides the total solution for business communications, including local and long distance voice communications; premises-based and patented hosted VoIP systems; data services encompassing VPN- and MPLS-enabled applications; traditional telephone hardware; high-speed Internet services; a full suite of managed services; and a range of professional services. Broadview customers benefit from award-winning customer service, including a web-based account management tool and a primary point-of-contact for real-time, personal customer care.
Broadview Networks is a control investment of MCG Capital Corporation (NASDAQ: MCGC). Broadview Networks’ largest investors are MCG Capital, Baker Capital, and New Enterprise Associates.
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